Accessibility policy
ACCESSIBILITY POLICY
We provide a web-based platform (“easyProperty Platform”) which, subject to our Terms of Use, provides you with access to and use of our website at the domain easyproperty.com (“Our website”) providing a comparison platform for UK estate agents.
Our website is operated by Charles Hancock & Co., trading as ‘easyProperty’, of 168 Fulham Road, London SW10 9PR.
This accessibility policy sets out information which details the availability of our website to users with different needs. This accessibility policy covers our aims and approach to accessibility, the core functions a user of our website should be able to perform and what practical steps we take, and we are doing in practice to improve the accessibility of our website.
Introduction
We recognise that many different forms of disability affect access to our website. A proactive approach to improving our website and the services offered via our website has been adopted.
We aim for our website to meet the needs of disabled users and offer accessible information and services. We endeavour to move towards compliance with the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 Level AA compliance. We seek to provide a good experience for users of our website with special needs.
Approach
Our approach to accessibility is to attempt to make our website and services easy to use and understand for all users, including by the customisation of computing devices. It is recognised that not just disabled people are affected by issues of accessibility. Our website webpages intend to be clear with easy to follow content.
Using our website
Our website has been developed to be fully html 5 compliant with all titles, links, and other text content fully compliant. This allows all text readable by text readers and fonts adjustable by html 5 compliant browsers. Our website is responsive to both form factor and font sizing changes assuming reasonable usage. We specifically focus on ensuring that our agent comparison tables, search filters and fee calculators are navigable via keyboard and compatible with assistive technologies
Our website includes the following:
- a site map.
- our contact details.
- contact details to provide feedback regarding improving the accessibility of our website.
- audio controls on all videos.
Third-Party Content
As a comparison platform, our website may display information, logos, and media provided by third-party estate agents. While we strive to ensure our own platform remains accessible, we cannot guarantee the full accessibility of content or external websites controlled by these third parties. We actively encourage our partners to provide information in an accessible format.
Customer involvement
We welcome the feedback of users of our website with special needs. We will seek in the future to involve, as appropriate, those users in the development and testing of new services and content.
Alternative solutions
We may be able to offer an alternative format or solution to accessibility problems encountered by users of our website. Please contact us using the contact details as set out below.
Standards compliance
Although our website doesn’t currently fully comply in all areas, our aspiration is to conform to the Worldwide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.0, Level AA, and ensure we maintain this standard once it is achieved. This accessibility standard is being achieved by ensuring our website content is clearly presented and written in a way which we believe is easy to understand and follow.
Contacts
If you have any questions or feedback regarding the accessibility of our website, or if you experience any difficulty using our website, please contact us by telephoning customer service on 074 6975 4665 or by writing to us at customerservice@easyproperty.com or easyProperty, 168 Fulham Road, London SW10 9PR.
