Customer Service Representative

Customer Service Representative

  • London
  • perm_contact_calendarPosted 12 months ago

easyPropertycom easyProperty

THE ROLE
If you are someone who demonstrates superior communication skills, loves putting customers’ needs first and playing an integral role in delivering a superb service – then we need you. If the thought of putting out fires before they become an issue and finding creative ways to problem solve, makes you whoop with delight, then apply for our Customer Service Representative position today!

The position requires you to work as part of a team, responsible for delivering friendly and informative support to landlords through our telephone, email and live chat channels. This role will require you to be positive, thoughtful; self-motivated and resilient. We receive a full range of enquiries from new landlords and seasoned landlords so you’ll need to provide expert advice about our website, products and processes.

Areas of Accountability:
• Ensure that Landlords receive the highest level of operational customer service
• Meet business targets through individual and team performance
• Take personal responsibility for any property or enquiry that you are assigned
• Use customer feedback to suggest improvements to help drive the business forward
• Ensure that all administration is completed accurately and in a timely manner

Essential:
• Experience of working in a Customer Service environment
• Excellent spoken and written English
• Determined and highly motivated to excel in a dynamic and challenging start up environment
• An ability to gain Landlord’s trust and confidence
• Strong problem-solving skills and demonstrable ‘out-of-the-box’ thinking
• Proactive
• keen to learn and try new things
• curious – you spot patterns in recurring frustrations of our customers and you’re keen to explore ways in which our processes or product to improve the overall customer experience
• Ability to deputise when line manager out of the office
• Knowledge of, and comfortable using, excel to report on relevant Customer Service-related data

Desirable:
• Experience working with ZenDesk and/or SalesForce software
• Experience of working in a start up
• Experience of working in Property

Personal Qualities
• Customer-focused with a ‘customer comes first’ attitude
• Strong, confident telephone manner
• Gets satisfaction from making a difference and exceeding customer expectations
• Is energetic and willing to roll up their sleeves
• Professional, positive, diligent and focused approach
• A strong work ethic
• Tenacity and self-motivation
• Professional appearance and demeanour

What We Offer
• Working with a fun; dynamic and energetic team
• Opportunity to have direct involvement within a business that is growing very quickly
• 25 days holiday
• A competitive salary, dependent on experience, up to £27,000
• Free pizza for lunch every last Friday of the month

Next Steps & Start Date
• Please send your CV & Cover letter to recruitment@easyproperty.com
• We’re hoping this person can join us early September