Frequently Asked Questions

Frequently asked questions

Residential Lettings Residential Sales

Residential Lettings

What is easyProperty?

easyProperty is the brand new online estate agent which brings you choice, control and unmistakable value. All the usual estate agent stuff, but with a difference. You decide what you need, and that’s all you pay for. A flexible service for a fair fixed fee.

How are you associated to the easyGroup?

easyProperty is part of the easyGroup: the private investment vehicle of easyJet founder, Stelios Haji-Ioannou. In the same way easyJet transformed the way people travel, easyProperty is here to transform the way you let. We’re taking on the big boys (and their even bigger prices) by offering a cheaper, faster and more convenient service – from a brand you know you can trust

What is the difference between you and a traditional estate agent?

Because we’re an online estate agent, we don’t have to charge over-the-odds prices to cover our overheads (like the shops, the cars, and the dreaded aftershave). We offer everything a traditional estate agent would, but for a fraction of the price. We don’t force you to buy things that you don’t think you need, or hide extra charges or admin fees in the wrappings. That’s why all of our services are ‘pick n mix’ in structure, and competitively priced by nature. We want landlords and tenants to feel like they got a good deal out of us – not the other way around. After all, we’d like you to come back next time!

What areas do you cover?

England & Wales, at the moment. We’re looking at expanding that soon, so do check back with us if that’s not you.

Are you a member of any letting agent association? /Are you members of any professional bodies?

Yes, we’re a member of all of the following nationally recognised organisations, and are fully signed up to their standards and codes of practice: ARLA – The Association of Residential Letting Agents UKALA – The UK Association of Letting Agents NLA – The National Landlords Association RLA – The Residential Landlords Association TPO – The Property Ombudsman

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How do I list a property?

To start listing your property, take a look through our lettings packs and add any extras until everything suits your needs. Depending on which pack you’ve selected, we may direct you to a page where you can start adding details of your property. If you’ve chosen our top-tier package, we will arrange a suitable time to visit your property so we can take photos, create floor plans and write your advert (if you have requested these options).

My property is already on the market, can I still use easyProperty?

As far as we’re concerned… absolutely! If you’re also using a high street agent though, you should check if your agreement with them is on a ‘sole agency’ basis.

How much does it cost to list my property?

Our flexible packs start from £9.99 inc VAT for basic listing to our £275 inc VAT Complete Pack, which includes professional photos, floor plans, an open house and more. You can check out all your options here.

How long does it take to list my property?

If you have all your photos and info ready, it usually takes 10 to 15 minutes to create your advert. Once submitted, our Customer Service team will check it over. Once they’re happy, your advert will usually be live within 24 hours.

How many photos should I upload of my property?

According to a Rightmove report, the adverts which perform best tend to have between 5-9 photos.

I can’t upload photos, can you do this for me?

If you’ve got photos you’re happy to use, but are having trouble uploading them, our Customer Service team are on hand to help. Just give us a call or drop us an email and let us know what the issue is. If you’d like professionals to take photos for you, we can take care of that for a one-off fee of £89 inc VAT. They’ll be yours to keep, so you can use them again and again.

Can you help me write my description?

Absolutely – we’ve got an online guide devoted to making your advert the best it can be. Check it out at: Let your property quicker: property listing made easy If you’d like your advert to be created by professionals, we offer a Description, Photos & Floorplan service for £149. We can usually get this all live in just 3-5 days.

Where will my ad appear?

We advertise on all the major property websites – not all agents do

  • Rightmove
  • Zoopla
  • Prime Location

Plus hundreds of other sites like these

When you buy any portal option from us, your listing will also appear on hundreds of other online property searches, including:

  • Smart new homes
  • Homes Overseas
  • alltheagents.co.uk
  • Homes & Property
  • homes24
  • TalkTalk
  • msn
  • The Sun
  • The Times
  • The Sunday Times
  • London Evening Standard
  • London Live
  • Telegraph
  • The Independent
  • Johnston Press Plc
  • Daily Mail
  • Metro
  • CN Group
  • AOL
  • mumsnet
When will my ad appear online?

Once you’ve submitted your advert, it will come through to our Customer Service team to check over. Once they’re happy that it’s the best it can be, we’ll get it live within 24 hours, usually.

Can I edit my property advert once online?

Yes. You can edit your advert at any time, unless the advert is already being reviewed by our Customer Service team. Just visit your control panel to make changes.

Will you display my personal details on my advert?

We don’t display any of your personal details on your advert, and we’ll never give your details out to an applicant unless you give us your express permission.

Do I need an EPC (Energy Performance Certificate) to rent out my property?

You are legally obliged to have an EPC within 28 days of your listing going live. You can upload an electronic version in your listing, or just pop the band rating into your property description. If your listing still doesn’t have an EPC band rating after 28 days – we’ll have to take it down. The good news is we can help you get hold of a valid EPC for your property, for a very reasonable fee. Discover more.

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How can I change my personal details?

Log into your account on www.easyproperty.com and click on ‘Account.’ From here, you’ll be able to see all of your personal details and make any changes you need to.

I have forgotten my login details what do I do?

When you go to the log in page, there will be a ‘Password reminder’ link. Click on this, and you’ll be sent an email telling you how to reset your password. Any issues with this, please don’t hesitate to contact our Customer Service team who will be more than happy to help.

How do I unsubscribe from emails?

Next time you receive a promotional email from us – or if you have any we’ve previously sent to hand – scroll to the bottom of the page and select the ‘unsubscribe’ link. Once you’ve done this, you’ll be taken off our mailing list. The only communication you’ll receive from us after that time will be important emails about your account (like receipts or new passwords).

What do you do with my personal details and are they secure?

We won’t share your information with anyone.

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What services do you offer?

We offer a range of fixed fee packs to help you get your property let, as well as individual ‘pick and mix’ services which allow you to create a custom service. To find out more, check out our residential lettings homepage

I can’t see how to delete items from my basket, can you help?

Go to your basket and hover over the service you don’t want. There will be a little cross to the side of the service – click it, and the iten will disappear before your very eyes. (And that’s magic).

What should I do if there is a problem placing my order?

If you have any issues, just get in touch with our Customer Service team.

What will happen after I place an order?

You’ll be sent a confirmation email with a link to the ‘Next Steps’ area of your dashboard. This will have all the info you need about your order.

Can I change or cancel my order?

Providing the service has not already been fulfilled, we should be able to cancel or change your order. For help with this, get in touch with our Customer Service team ASAP.

Can I contact a supplier directly?

Yes. If you’ve purchased a service that is provided by a third party, we’ll usually put you in contact so you can arrange the appointment directly.

How much do you charge tenants?

There’s only one type of fee we charge tenants to move in to their new home, and that is for referencing – if you elect to reference them (which you should). We charge each adult tenant a one-off fee of £49.99 – much less than they’d pay on the high street. If you require a guarantor for the tenant, it’s an additional £49.99 for the guarantor’s referencing – also charged to the tenant.

Who draws up the tenancy agreements?

If included in your pack, or if added as an extra, we’ll provide you with an ARLA accredited assured shorthold tenancy agreement.

What is Rightmove/Zoopla Premium listing?

Rightmove and Zoopla both offer what they call ‘Premium listings’. Premium listings are highlighted to stand out from the crowd, boosting the number of views that particular advert receives compared to standard listings. It’s estimated that they generate around 20-30% more views than standard listings.

How do they work?

 

Rightmove:

  • Larger price font
  • Increasing the main photo size
  • Adding a big red rosette and changing the background colour to silver
  • Most importantly – Rightmove’s premium listings show 3 photos in the search results, rather than just one.

Zoopla:

  • Contact details emboldened
  • Increased advert size
  • Changing background colour to silver
  • Most importantly – Zoopla’s premium listings show 5 additional photos in the search results, rather than just one.

Can you offer it? Yes we can!

Who handles the negotiations?

You’re in full control of negotiations – you decide who you’d like to view the property, and who you’d like to let to. If you haven’t already, make sure you check out our essential guide to screening tenants.

What happens if someone wants to rent my property?

We’ll let you know if an applicant makes an offer via the easyProperty website. You can then accept or decline the offer. If you accept the offer, we offer an industry-leading tenant referencing service at no charge to you. It’s a one-off fee of £49.99 charged to the tenant being referenced – much less than they’d pay on the high street.

Can I see a copy of the easyProperty tenancy agreement?

Sadly, we can’t give out copies of the standard AST agreement we’ve drawn up. However, if you’re looking to find out more about what’s included, just get in touch with our Customer Service team. They’ll be happy to discuss it.

What happens once I accept an offer?

Once you’ve accepted an offer, we highly recommend you let us reference the prospective tenants, at no charge to you. It’s better to be safe than sorry, so it’s good to know everything you can know before you let to someone. A full referencing work up is a one-off fee of £49.99 inc. VAT – charged to the tenant being referenced. If you’d like us to carry referencing out for you, just let our Customer Service team know by sending an email to customerservice@easyproperty.com. We will then get in touch with you to start the process.

What happens if I don’t let my property?

Our Customer Service team are always on hand to help, so if you want some free advice – just get in touch. If your listing is live on Rightmove & Zoopla, but isn’t generating the level of enquiries you were expecting, take a look through our crash course guide: Portal advert underperforming? Have you tried these 3 tactics?

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What payment methods do you accept?

You can pay through any of the major credit cards: VISA, VISA Debit, Mastercard and Maestro.

Can I get a refund if I am not happy with a service?

Honest feedback is something we value a great deal. If we don’t know about it – we can’t fix it. If you’re not happy with the level of service you have received, please let our Customer Service team know. They’ll investigate and sort out a refund if appropriate.

How long does a refund take?

Once a refund is agreed, the money will usually be back in your account within 5 working days.

Do you hold my credit card or debit card details?

No, we don’t store any credit or debit card details. Once a purchase is complete, the transaction history is deleted from the logs. We use Sage Pay as our payment service provider to process transactions made on www.easyproperty.com. If you’d like more detail, Sage Pay have some useful information regarding their security policy here.

How do I cancel my subscription to Rightmove, Zoopla & Primelocation?

If you have found tenants and no longer need to advertise, visit your control panel and hit ‘I’ve found tenants’. If you want to cancel your subscription for any other reason, hit ‘Cancel Subscription’.

How do I find an invoice?

Once you’ve made a payment, you’ll receive a web receipt via email. If you need a full invoice, let our Customer Service team know and we will send you a copy.

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Who do I contact if I have a question?

Our Customer Service team are always on hand to help. If you can’t find an answer to your question on the FAQ page, just get in touch with us directly.

Where do I find guides?

You can find all our guides here. They cover a range of subjects from creating the perfect property advert to understanding your obligations as a landlord. They’re quite good, if we do say so ourselves.

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Will you send me lots of emails?

No. We only send our customers 2 types of email. Firstly, for things which are strictly account related: security information, transaction receipts etc. The other type of email regards news on any new products or developments, or if we spot something we think can help you in the letting cycle.

How do I enquire about job vacancies?

We usually use external recruiters for talent sourcing. However – if you think you’re right for easyProperty – by all means send us your CV.

I have a PR enquiry, who can I contact?

Please direct your enquiry to the following email address: press@easyproperty.com

Do you allow letting and estate agents to use your services?

Unfortunately we only allow private landlords to list properties with us. If you own any properties, by all means get in touch!

Why has my listing been taken down?

There’s a handful of reasons why we might take a listing down, for example:

  • If we believe the property’s ownership to be in question
  • If it breaches our ‘Fair Use’ policy, as stated in our
    Terms & Conditions
  • If the listing still doesn’t have an EPC, 28 days after it was listed

If your listing has been taken down, just get in touch with our Customer Service team – they’ll be able to find out what’s happened.

Where does your data on locations come from?

We use some third party data to provide our locations for things like address lookups and property searches. These include:

  • OS data © Crown copyright and database right 2017
  • Royal Mail data © Royal Mail copyright and database right 2017
  • National Statistics data © Crown copyright and database right 2017

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Residential Sales

What is easyProperty?

easyProperty is the brand new online estate agent which brings you choice, control and unmistakable value. All the usual estate agent stuff, but with a difference. You decide what you need, and that’s all you pay for. A flexible service for a fair fixed fee.

How are you associated to the easyGroup?

easyProperty is part of the easyGroup: the private investment vehicle of easyJet founder, Stelios Haji-Ioannou. In the same way easyJet transformed the way people travel, easyProperty is here to transform the way you sell your property. We’re taking on the big boys (and their even bigger prices) by offering a cheaper, faster and more convenient service – from a brand you know you can trust

What is the difference between you and a traditional estate agent?

Because we’re an online estate agent, we don’t have to charge over-the-odds prices to cover our overheads (like the shops, the cars, and the dreaded aftershave). We offer everything a traditional estate agent would, but for a fraction of the price. We don’t force you to buy things that you don’t think you need, or hide extra charges or admin fees in the wrappings. We let you choose a fixed fee pack that works for you. And the more you do yourself, the more you save. We want you to feel like you got a good deal out of us – not the other way around. After all, we’d like you to come back next time you sell!

What areas do you cover?

England & Wales, at the moment. We’re looking at expanding that soon, so do check back with us if that’s not you.

Back to top ↑

My home is already on the market, can I still use easyProperty?

As far as we’re concerned… absolutely! If you’re also using a high street agent though, you should check if your agreement with them is on a ‘sole agency’ basis.

How much does it cost to sell my home with you?

It depends on how much of the work you want to do yourself (if at all). You can browse through our fixed fee packs here.

Where will my advert appear?

We advertise on all the major property websites – not all agents do.

  • Rightmove
  • Zoopla
  • Prime Location

Plus hundreds of other sites like these

  • Smart new homes
  • Homes Overseas
  • alltheagents.co.uk
  • Homes & Property
  • homes24
  • TalkTalk
  • msn
  • The Sun
  • The Times
  • The Sunday Times
  • London Evening Standard
  • London Live
  • Telegraph
  • The Independent
  • Johnston Press Plc
  • Daily Mail
  • Metro
  • CN Group
  • AOL
  • mumsnet
When will my advert appear online?

It can be as little as three days after you purchase a pack. However, the timeline will mostly depend on when you’re ready for a home visit. This is when your property will be photographed, dimensions will be measured for floor plans, and notes taken by a professional for your easyProperty advert).

Will you display my personal details on my advert?

We don’t display any of your personal details on your advert, and we’ll never give your details out to a potential buyer unless you give us your express permission.

Do I need an EPC (Energy Performance Certificate) to sell my home?

You are legally obliged to have an EPC within 28 days of your advert going live. If you have a valid EPC, we can upload an electronic version to your advert, or just pop the band rating into your property description. If you don’t have already one, we can provide you with one – either as part of your package or as an extra.

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How can I change my personal details?

Log into your account on www.easyproperty.com and click on ‘Account.’ From here, you’ll be able to see all of your personal details and make any changes you need to.

I have forgotten my login details what do I do?

When you go to the log in page, there will be a ‘Password reminder’ link. Click on this, and you’ll be sent an email telling you how to reset your password. Any issues with this, please don’t hesitate to contact our Customer Service team who will be more than happy to help.

How do I unsubscribe from emails?

Next time you receive a promotional email from us – or if you have any we’ve previously sent to hand – scroll to the bottom of the page and select the ‘unsubscribe’ link. Once you’ve done this, you’ll be taken off our mailing list. The only communication you’ll receive from us after that time will be important emails about your account (like receipts or new passwords).

What do you do with my personal details and are they secure?

We won’t share your information with anyone – not even our own mothers.

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What services do you offer?

We offer a range of fixed fee packs to help you sell your home. You can also customise your packs by adding individual bolt on services. To find out more, take a look at our residential sales homepage

I can’t see how to delete items from my basket, can you help?

Go to your basket and hover over the service you don’t want. There will be a little cross to the side of the service – click it, and the it will disappear before your very eyes. (And that’s magic).

What should I do if there is a problem placing my order?

If you have any issues, just get in touch with our Customer Service team.

What will happen after I place an order?

You’ll get a call from one of our expert team who’ll be handling your sale. On that call, they’ll explain everything you need to know about the entire process. For a step-by-step guide of the basic process, take a look at How We Work.

Can I change or cancel my order?

Providing the service has not already been fulfilled, we should be able to cancel or change your order. For help with this, get in touch with our Customer Service team ASAP.

Can I contact a supplier directly?

Yes. When necessary, we’ll put you in contact with the supplier so you can arrange the appointment directly.

What is a Rightmove/Zoopla Premium listing?

Rightmove and Zoopla both offer what they call ‘Premium listings’. Premium listings are highlighted to stand out from the crowd, boosting the number of views that particular advert receives compared to standard listings. It’s estimated that they generate around 20-30% more views than standard listings.

How do they work?

 

Rightmove:

  • Larger price font
  • Increasing the main photo size
  • Adding a big red rosette and changing the background colour to silver
  • Most importantly – Rightmove’s premium listings show 3 photos in the search results, rather than just one.

Zoopla:

  • Contact details emboldened
  • Increased advert size
  • Changing background colour to silver
  • Most importantly – Zoopla’s premium listings show 5 additional photos in the search results, rather than just one.

Can you offer it? Yes. Our £1,500 pack comes with Premium listings.

Who handles the negotiations?

We always handle the offers and negotiations for you. Every offer will be passed along to you, along with our comments. Once we’ve shortlisted the ‘best and final’ offers, we’ll negotiate on your behalf to arrive at the best possible price.

What happens once I accept an offer?

Once you’ve accepted an offer, we move onto a stage called “sales progression” — which is included in all our packs.

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What payment methods do you accept?

You can pay through any of the major credit cards: VISA, VISA Debit, Mastercard and Maestro.

Can I pay nothing up front?

Yes you can. Simply select ‘Pay with 0% finance’ as your payment method at the checkout. With 0% interest and no monthly payments, you can simply wait until your property sells or 10 months pass, whichever’s sooner.

What is Deko?

Deko is the provider of our consumer credit service, which allows you to pay nothing up front. Deko is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 728646). Registered offices are at 33 St Mary Axe, London, EC3A 8AG. For more information please refer to www.dekopay.com/faq or visit www.dekopay.com. Finance is provided through the Deko platform by a number of lenders. You will be offered the best rate available based on your credit history and our lenders’ credit decision policies. You will be informed who the lender is at the point the loan is offered and provided with their full contact details.

What are the minimum requirements to apply for finance with Deko?

To apply for finance with Deko, you must: Be aged 18 years or older. Be in regular, full or part-time employment (minimum 16 hours per week, unless you are retired or a house person with a spouse in full-time employment). Be a permanent UK resident and able to supply a UK address history for the last three years. Have a UK bank account capable of accepting Direct Debits. No Adverse credit history (no CCJs, IVAs or bankruptcies).
Can I get a refund if I am not happy with a service?

Honest feedback is something we value a great deal. If we don’t know about it – we can’t fix it. If you’re not happy with the level of service you have received, please let our Customer Service team know. They’ll investigate and sort out a refund if appropriate.

How long does a refund take?

Once a refund is agreed, the money will usually be back in your account within 5 working days.

Do you hold my credit card or debit card details?

No, we don’t store any credit or debit card details. Once a purchase is complete, the transaction history is deleted from the logs. We use Sage Pay as our payment service provider to process transactions made on www.easyproperty.com.If you’d like more detail, Sage Pay have some useful information regarding their security policy here.

How do I find an invoice?

Once you’ve made a payment, you’ll receive a web receipt via email. If you need a full invoice, let our Customer Service team know and we will send you a copy.

Back to top ↑

Who do I contact if I have a question?

Our Customer Service team are always on hand to help. If you can’t find an answer to your question on the FAQ page, just get in touch with them directly.

Back to top ↑

Will you send me lots of emails?

No. We only send our customers 2 types of email. Firstly, for things which are strictly account related like: security information, transaction receipts etc. The other type of email we’ll send you will be news on any new products or developments, or if we spot something we think could help you better with.

How do I enquire about job vacancies?

We usually use external recruiters for talent sourcing. However – if you think you’re right for us – by all means send us your CV.

Do you allow estate agents to use your services?

Unfortunately we only allow private vendors to sell properties through us. If you own the property you’re trying to sell, by all means get in touch!

I have a PR enquiry, who can I contact?

Please direct your enquiry to the following email address: press@easyproperty.com

Where does your data on locations come from?

We use some third party data to provide our locations for things like address lookups and property searches. These include:

  • OS data © Crown copyright and database right 2017
  • Royal Mail data © Royal Mail copyright and database right 2017
  • National Statistics data © Crown copyright and database right 2017

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